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Shipping Policy

Will I have to pay customs fees and duties?

Tax and import duties are not included in the price total of your order. We cannot calculate or predict the import fees and duties that you might have to pay in your country. We suggest you find out about these additional charges and the rules that apply in your country when importing products. Merimobiles.com cannot be held liable for any import fees at the receiving country.

When will my order ship and what are my shipping charges?

Free Regular mail Shipping on all items. For express shipping methods, fees are automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the secured checkout page where you will be offered shipping methods and their prices. We will ship your order shortly after receiving your payment.

30 Days Money Back Guarantee

We Got You Covered

You may return most new, unopened items within 30 days of delivery for a refund. We'll also pay a return shipping compensation if the return is a result of our error (you received an incorrect or defective item (DOA).

We perform QC (quality control) on all devices and test them thoroughly before they ship. While DOA items are very rare, they can still occur and when it does happen, We Got You Covered. We will pay up to $25 credit (to compensate the return shipping fees) for a DOA sent back for repair or exchange. Upon arrival of the product at our facility, we will confirm the DOA and process the shipping credit if applicable.
(DOA = Dead on Arrival)

General information:
Please read through the description of the item to gain a thorough understanding of the item specifications, compatibility, price and shipping terms before placing an order. If you are have any questions, feel free to contact us.

Merimobiles.com offers a 12 month warranty on electronic devices unless specified otherwise. Accessories, are covered by a 6 month warranty. Our warranty covers technical problems, motherboard damage and malfunctioning buttons etc.

Technical Issues:
If you experience a technical problem with an item within 30 days of its arrival, we will replace the item or offer a full refund. Upon arrival of your product at our facility, we must confirm the defect before proceeding to a refund or a replacement. We are unable to issue refunds for products beyond the 30 day time frame.

What is considered a technical issue?
Motherboard damage, malfunctioning buttons (please note firmware/software does not fall into that category)

Physical damage or modifications done to an item will void the warranty;
Any product returned for a refund with any type of physical damage will be subject to 20% restocking fee of the full amount.

Non-Technical Issues:
You may return an item for non-technical issues within 7 days of its arrival. A 20% restocking fee (of the total amount paid for the purchase) will apply whether you want a refund or an exchange for a different item.

What is considered a non-technical issue?
"I do not like this item", "It's not what I hoped for"... Any reason that does not fall into the technical issue category.

Missing accessories:
Packages are checked thoroughly before they are shipped out. An item checklist is sent out with every package to ensure that the orders are complete. If ever an item is missing, please notify us within 24 hours of the package arrival with a photo picture of the box content. We will proceed to send you the missing item back by air mail.

Items sent without authorization (without RMA#)
Please make sure to get an RMA# or speak with a customer service representative before returning an item. Otherwise the pacakge will not be accepted and returned to sender.